This Distance Purchase Agreement is entered into between SIA GLASSDEP, registration number 51503044071, legal address: Pļavu iela 25C, Daugavpils, LV-5422 (hereinafter referred to as the “Seller”), and a natural or legal person (hereinafter referred to as the “Buyer”) who places an order and purchases goods through the online store www.glassdep.lv (hereinafter referred to as the “Website”).
1. Subject of the agreement
1.1. The Buyer orders, buys and pays for the goods, while the Seller delivers and sells the goods placed on the Website and selected by the Buyer in accordance with the terms of this distance agreement (hereinafter – the Agreement).
1.2. This Agreement shall apply to all orders and purchases of goods made through the Website.
2. Registration
2.1. The Buyer is not required to create a personal account in order to purchase the goods offered on the Website.
3. Order placement
3.1. The Buyer selects the goods after reviewing their description, specifications, main characteristics and price, and by assessing their suitability for the Buyer’s needs.
3.2. By confirming the order, the Buyer completes the order form, providing:
– accurate personal information (first name, last name, contact phone number and e-mail address);
– the selected delivery method and delivery address (if the selected delivery method requires an address);
– the selected payment method;
– comments (if the Buyer chooses to provide any).
3.3. The Buyer is responsible for accurately completing the order form and providing correct information. The Seller shall not be liable for any losses incurred by the Buyer or a third party due to an incorrect delivery address, incorrect delivery method or incomplete information provided by the Buyer.
3.4. Upon receipt of the Buyer’s order, the Seller shall send an order confirmation by e-mail. If the Buyer does not receive the confirmation e-mail from the Seller, the Buyer’s order shall be deemed not accepted and this Agreement shall not enter into force.
3.5. By confirming this Agreement and purchasing products whose purchase or use is restricted by the laws and regulations of the Republic of Latvia, the Buyer confirms that he or she is at least 18 years of age.
4. Entry into force of the agreement
4.1. This Agreement enters into force at the moment the Buyer places an order for the goods on the Website.
5. Product price and delivery costs
5.1. The price of the goods on the Website is indicated in EUR and includes Value Added Tax (VAT) at the rate established by the applicable laws and regulations of the Republic of Latvia. The goods are sold to the Buyer at the price valid on the Website at the time the order is placed.
5.2. The price of the goods does not include delivery costs. Delivery costs are applied separately according to the delivery method selected by the Buyer. Delivery costs are indicated to the Buyer on the Website before confirmation of the order and are included in the invoice issued by the Seller. Delivery costs include Value Added Tax at the rate specified in the laws and regulations in force in the Republic of Latvia. If the goods are oversized or the goods are ordered outside Latvia, the delivery price is specified during order processing; if necessary, the invoice is corrected or a new invoice is issued.
6. Payment terms
6.1. The Buyer is obliged to pay for the goods and the selected delivery method in accordance with the procedure and within the time limits specified in this Agreement.
6.2.1. The payment methods available on the Website include payment cards (Visa, MasterCard) and other payment methods provided through the Seller’s cooperation partner, AS SEB BANKA, registration number 40003151743. Card payments are processed using secure payment solutions.
6.2. The Buyer shall pay for the ordered goods and the selected delivery method in accordance with the payment method chosen on the Website.
6.3. Payment for the goods and the selected delivery method shall be deemed completed when the Seller has received the full payment amount for the goods and the selected delivery method.
6.4. If, in accordance with the terms of this Agreement, the Seller is obliged to refund the Buyer the amount paid for the goods and their delivery, the Seller shall refund the above-mentioned amount to the Buyer using the same method of payment that the Buyer used when purchasing the goods, except where the Buyer has expressly agreed to another means of payment and the Buyer does not incur any costs for using such means of payment.
7. Delivery of goods
7.1. When placing an order, the Buyer may choose any of the delivery methods available on the website www.glassdep.lv.
7.2. The Seller and the Buyer agree that the delivery costs specified in Clause 7.1 of this Agreement may change in accordance with changes to the delivery service provider’s applicable rates.
7.3. The average delivery time within the territory of Latvia is 2 to 4 business days. The above delivery times may vary depending on product availability in stock, promotional periods and workload. The Seller reserves the right to deliver the goods within 30 (thirty) calendar days from the date the order is confirmed or within another period mutually agreed between the Seller and the Buyer. If the goods ordered by the Buyer are unavailable or insufficient in quantity, the Seller shall notify the Buyer accordingly. In such a case, the Buyer has the right to withdraw from the Agreement unilaterally, and the Seller shall refund the amount paid for the goods and their delivery without undue delay, but no later than within 14 (fourteen) business days from the date of termination of the Agreement.
7.4. Goods are delivered only within the territory of the Republic of Latvia or another territory designated by the Seller. The Seller accepts an order only if the delivery address specified by the Buyer is located within the Republic of Latvia or another territory designated by the Seller.
7.5. The goods ordered by the Buyer shall be delivered to the address specified in the order. The Buyer must personally accept delivery of the goods. If the goods are accepted by another person at the delivery address specified in the order, the goods shall be deemed to have been received by the Buyer.
7.6. Depending on the delivery method selected by the Buyer, the Buyer shall ensure that:
– when collecting the goods in person, the Buyer receives the goods upon presentation of a valid identity document;
– at the time of delivery, the Buyer is present at the address specified in the order, accepts the goods without delay, signs the delivery document (delivery note), makes any necessary remarks (where applicable), and returns one copy of the delivery note to the courier; or
– the Buyer collects the goods from the collection point specified in the order within the period indicated by the service provider.
7.7. If delivery of the goods is impossible due to the Buyer’s fault or circumstances attributable to the Buyer (including, but not limited to, an incorrect delivery address or telephone number, the Buyer’s absence at the specified address, inaccessible premises, or failure to collect the goods from the collection point within the period specified by the service provider), the Seller shall be entitled to refuse repeated delivery and to withdraw from the Agreement unilaterally. In such a case, the Seller shall refund the amount paid by the Buyer for the goods and their delivery. If no delivery charge was applied at the time the order was placed but delivery becomes impossible due to the Buyer’s fault, the Seller reserves the right to deduct the full delivery cost from the amount to be refunded to the Buyer.
7.8. Upon receiving the goods in the store and signing the invoice, delivery note or any other acceptance document, the Buyer confirms that the goods have been delivered in good condition and that the packaging is undamaged.
7.9. If, upon delivery, the packaging of the goods is crushed, wet or otherwise visibly damaged, the Buyer must indicate such defects in the delivery confirmation or prepare a separate report describing the defects. This must be done in the presence of the delivery person. The Seller shall not be liable for defects that were apparent at the time of delivery but were not recorded in a report or delivery quality claim. If the goods are collected from a parcel locker and are found to be damaged (externally or internally), the damage must be photographed immediately and the service provider must be notified. If no such notification is received, the goods shall be deemed to have been received without damage.
7.10. The risk of loss of or damage to the goods passes to the Buyer from the moment the goods are delivered to the Buyer in accordance with this Agreement.
8. Claims regarding goods not conforming to the agreement
8.1. Upon delivery, the Buyer must verify that the goods conform to the Buyer’s order and the terms of this Agreement (for example, by checking that the product name, volume and other essential visible characteristics are correct).
8.2. If the Buyer (a legal entity) determines that the delivered goods do not conform to the Buyer’s order or the terms of this Agreement, the Buyer shall notify the Seller without undue delay by submitting a written claim specifying the non-conformity. The Seller shall examine the circumstances described in the claim within 5 (five) business days from receipt and contact the Buyer in order to resolve the matter.
8.3. If the Buyer (a consumer) determines that the delivered goods do not conform to the Buyer’s order or the terms of this Agreement, the Buyer is entitled to submit a claim to the Seller regarding such non-conformity within 14 days from the date of purchase by submitting a written claim to the Seller within 1 (one) month from the date on which the non-conformity was discovered.
8.4. If goods sold to the Buyer (consumer) do not conform to the order or the terms of this Agreement and such non-conformity is not insignificant, the Buyer has the right to require the Seller, free of charge, to remedy the non-conformity or replace the goods with goods that conform to the order or the Agreement, unless this is impossible or disproportionate. If the Seller fails to do so within a reasonable time or does so in a way that causes significant inconvenience to the Buyer, the Buyer has the right to request a reduction in the purchase price or terminate the Agreement and request a refund of the amount paid for the goods. When reducing the price or refunding the amount paid after termination of the Agreement, the Seller is entitled to take into account the depreciation of the goods.
8.5. A claim regarding the non-conformity of the goods with the Buyer’s order or the terms of this Agreement shall be submitted:
– by post to: Pļavu iela 25C, Daugavpils, LV-5422; or
– by e-mail to the Seller at: 
9. Use of the goods
9.1. Before using the goods, the Buyer must carefully read the instructions for use.
9.2. The goods must be used only in accordance with the manufacturer’s instructions and the instructions for use, taking into account the characteristics and intended purpose of the goods.
9.3. Upon receiving the goods, the Buyer (consumer) has the right to examine the nature, characteristics and operation of the goods to the extent that would have been possible if purchasing the goods in person.
10. Right of withdrawal and its exercise
10.1. The Buyer (consumer) is entitled to exercise the right of withdrawal provided for in the Consumer Rights Protection Law of the Republic of Latvia and Cabinet Regulation No. 255 of 20 May 2014 “Regulations Regarding Distance Contracts” and may unilaterally withdraw from the Agreement without providing any reason to the Seller. Information on how the Buyer (consumer) may exercise the right of withdrawal forms an integral part of this Agreement.
Withdrawal form:
11. Dispute resolution procedure
11.1. The provisions of Clauses 11.2–11.6 of this Agreement shall apply to the resolution of disputes, disagreements or conflicts arising between the Buyer (consumer) and the Seller.
11.2. Any dispute, disagreement or conflict arising between the Buyer (consumer) and the Seller shall be resolved through negotiations, with both parties seeking to reach an agreement. If the dispute cannot be resolved through negotiations, the Buyer shall submit a written application in Latvian to the Seller by sending it to the Seller’s e-mail address: .
The Buyer shall indicate in the application:
– first name, surname and contact information;
– the date of submission of the application;
– the nature of the dispute, the claim and its justification.
11.3. The Buyer shall attach to the application copies of documents confirming the transaction, as well as any other documents supporting the application (where applicable).
11.4. Within 15 (fifteen) business days from the date of receipt of the application, the Seller shall provide the Buyer with an oral or written response by sending it to the e-mail address specified in the application. The Seller shall inform the Buyer of:
– the possible method of satisfying the claim; or
– the proposed resolution of the dispute if no agreement has been reached within the above period regarding the Buyer’s claim or an alternative method of satisfying the claim; or
– the grounds for rejecting the claim and the refusal to satisfy it.
11.5. If, due to objective reasons, the Seller is unable to respond to the Buyer’s application within the period specified in Clause 11.4, the Seller shall immediately notify the Buyer in writing, indicating a reasonable period within which the response will be provided and explaining the reasons for such extension.
11.6. If the Seller considers the Buyer’s complaint to be unfounded and the Buyer disagrees with that decision or is dissatisfied with the dispute resolution proposed by the Seller, the Buyer has the right to use the alternative dispute resolution procedures provided for in the Consumer Rights Protection Law of the Republic of Latvia or to bring the matter before a court of the Republic of Latvia having jurisdiction in accordance with the applicable laws and regulations of the Republic of Latvia.
11.7. Any dispute, disagreement, conflict or claim arising between the Buyer (a legal entity that is not considered a consumer) and the Seller, arising out of or relating to this Agreement, including its breach, termination or invalidity, shall be resolved by a court of the Republic of Latvia having jurisdiction in accordance with the applicable laws and regulations of the Republic of Latvia.
12. Personal data
12.1. By registering and/or placing an order on the Website, the Buyer authorizes the Seller, as the controller of personal data, to collect, store, organize and use all information and data that the Buyer directly or indirectly provides on the Website. Additional information regarding the Seller’s processing of personal data is available in the Privacy Policy, which forms an integral part of this Agreement.
13. Liability
13.1. The Seller shall be released from any liability in all cases where losses arise as a result of the Buyer’s unlawful actions or actions contrary to the provisions of this Agreement.
13.2. In the event of losses, the party at fault shall compensate the other party for direct losses.
13.3. The Seller shall not be liable for any delay in performance, failure to perform or any other non-performance of its obligations caused by force majeure, namely any circumstances or obstacles that were unknown to the Seller at the time of concluding the Agreement and are beyond the Seller’s reasonable control, including, but not limited to, environmental or climatic anomalies, strikes, government orders, military actions, a nationwide state of emergency, threats of terrorism or terrorist acts, failure by third parties to perform their obligations, disruptions to the Internet connection, as well as failures or damage to computer equipment or software. In the event of force majeure, the Seller shall make every reasonable effort to eliminate the resulting delays as quickly as possible.
14. Miscellaneous provisions
14.1. The Buyer confirms that he/she is a legally capable natural person or a legal entity.
14.2. The Seller is entitled to assign its rights and obligations arising from this Agreement to a third party.
14.3. If the Buyer fails to make payments to the Seller in accordance with this Agreement, the Seller shall have the right to assign its claim against the Buyer to a third party for debt collection purposes. The Buyer agrees that, in the event of non-payment of the debt, the Seller may transfer the information necessary for debt recovery, including personal data, to third parties authorized to process such data in accordance with the applicable laws and regulations.
14.4. This Agreement has been prepared in accordance with the laws and regulations in force in the Republic of Latvia. Any matters not governed by this Agreement shall be resolved by the Buyer and the Seller in accordance with the applicable laws and regulations of the Republic of Latvia.
14.5. The provisions of the Consumer Rights Protection Law of the Republic of Latvia apply only to the Buyer acting as a consumer who, in accordance with Section 1, Paragraph 3 of the Consumer Rights Protection Law of the Republic of Latvia, is a natural person who expresses an intention to purchase, purchases or may purchase or use goods for purposes not related to his or her economic or professional activity.
14.6. The Buyer may obtain additional information regarding the exercise of the right of withdrawal and dispute resolution on the website of the Consumer Rights Protection Centre: www.ptac.gov.lv.
14.7. By placing an order on the Website, the Buyer confirms that he/she has read this Agreement and its provisions, understands them and fully agrees to them. The Buyer undertakes to review the terms of this Agreement each time goods are purchased. The Buyer is not entitled to place an order on the Website if he/she has not read or does not agree with the terms of this Agreement.
15. Contact information
15.1. Any questions from the Buyer regarding this Agreement or the performance of its provisions shall be submitted in writing by e-mail to the Seller at: , or orally by calling: +371 20070520
